Shipping policy

Shipping Policy

🕒 Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
During weekends or holidays, processing may take slightly longer, but we always strive to ship your order as quickly as possible.

Once your order is shipped, you will receive an email confirmation with tracking information.

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🚚 Shipping Origin & Carriers

We ship products directly from our EU and Australia warehouses, depending on your delivery address.
Our trusted logistics partners include:

• DPD

• DHL

• Australia Post (AU POST)

This ensures fast, reliable, and trackable delivery to your destination.

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🌍 Estimated Delivery Time

• EU countries: 3–8 business days after dispatch

• Australia : 3–7 business days after dispatc

Please note that delivery times may be slightly affected by customs inspections, weather, or local courier delays.

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🔒 Discreet Packaging

We understand the importance of privacy.
All products are shipped in plain, unbranded packaging with no mention of contents or brand names on the outside.
Your package will look like a standard parcel to ensure complete discretion.

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📦 Lost or Delayed Packages

If your tracking number shows no update for more than 10 business days, please contact us at [your support email].
We will promptly assist you in locating your package or arranging a replacement if necessary.

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🧾 Important Notes

• Please ensure that your shipping address is correct and complete before placing your order.

• We are not responsible for delays caused by incorrect addresses or incomplete information.

• Orders cannot be shipped to PO boxes in some countries due to carrier restrictions.

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💬 Contact Us

If you have any questions about your shipment, please reach out to our customer service team:
📩 support@airmezvape.com